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eLTV

In this post, expanding some questions and concepts from a previous post on providing more transparent pricing models for tech companies,...

What a P&L Doesn't Tell

I've written in previous posts about a possible tech bubble due to overvaluations and short-sighted deal flows moving young companies...

Churn Analysis 2.0

Churn Analysis 2.0 is a practical exercise to improve NRR. Unlike LEAN and OKRs, it can actually drive org change.

Raps, PAPs, and Mouse Traps

In honor of International Women's Day, I thought I'd share some ideas on why Diversity and Inclusion should matter. It may be a bit...

When I Grow Up.......

Founding culture is hard. In this post, we explore some tools to think about building a high-performing team while staying sane.

Do CSMs Need to be Experts?

Showing customers love requires a diverse toolbox, chock full of technical and soft skills. From onboarding through advocacy, supporting...

Intro to Enablement Maps

Enablement Maps help to understand how process converts to measurable outcomes, and streamlines Customer Success Enablement initiatives.